Orders placed before 3pm Monday-Friday are shipped on the same working day and collected by Royal Mail or UPS later that day. Orders placed after 3pm, on weekends or bank holidays will be shipped the next working day.
We use three standard services with Royal Mail and these are RM24, 1st Class and 2nd Class, Large letter or Small Parcel. We may also upgrade orders to UPS Next Business Day based on order value to limit any potential large loss to us and you.
Royal Mail 24: Next Business Day, Tracked. Monday to Saturday, excluding any Bank Holiday. This option is automatically selected on orders over £39.99, for free.
Royal Mail 1st Class is a 1-3 day service. Typically 1st Class orders on UK mainland arrive the next working day however this is not a guaranteed Next Day service. If you require a Next Day service, you can select RM24/UPS Next Business Day at the checkout.
Royal Mail 2nd Class (free) is a 2-5 day service. Typically orders on UK mainland will arrive within the first 2 days however this will stretch to the end of the 5 days during busy periods (Public/Bank Holidays, Christmas, Easter etc.)
In the unlikely event that your Royal Mail order is lost in the network, we respectfully ask that you wait until the 10th delivery day before we can look into it for you. This is to account for any delays with Royal Mail. We will always ship replacements for lost orders, free of charge.
UPS Next Business Day is our preferred carrier for our wholesale platform who move thousands of cells each day for us and is available for our retail customers who place larger value orders. This service is used at our discretion.
We always endeavour to get your order to you as quickly as possible! The dispatch team work particularly hard to ensure that all orders placed before 3pm, leave as expected. A target we have not missed in over 4 years!
We cannot however account for disruption within the delivery companies networks. Things happen, lorries break down, staff are ill or parcels are mis-routed. You can rest assured that we will always resolve any delivery issue, but occasionally some patience is required to allow the delivery companies to rectify internal problems.
Have a delivery issue? Please contact us :)